We create crowd-powered brands and design touchpoints that pull these crowds down the funnel

With our integrated approach to BX and CX design, we deliver a seamless customerexperience across the whole journey and help create more valuable brands.

  • BX.Symbio.agency
  • CX.Symbio.digital
SYMBIO.agency
Crowd-powered Brands for BX
  • Brand & Digital Strategy
  • Digital and Integrated Campaigns
  • Social, Content and WoM
  • AV Production
  • Media Strategy & Buying
  • 1
    Cultural Research
    First, we look for cultural momentum that people deeply care about.
    2
    Momentum Assessment
    We choose the momentum most relevant to the brand and its people.
    3
    Brand Alignment
    Then we shape the direction of the momentum - to align it with the brand’s objectives.
    4
    Idea Generation
    In this direction, we build an original idea that inspires wide discussion.
    5
    Production
    The content piece can take on any form - articles, videos, even publicity stunts.
    6
    Rollout
    The content gets rolled out according to our earned and paid media plans.
    7
    Media Monitoring
    To see the added value of the approach, we carefully collect earned media data.
    8
    Evaluation
    Combined with the paid media report, we prove the value of our creative work.
    See How It Works in Real Life
    SYMBIO.digital
    Value Extraction Process for CX
  • Business Analysis & Strategy
  • UX/UI, Visual and Interaction Design
  • Development & Coding
  • Innovative Digital Touchpoints
  • Web, Mobile, Apps
  • 1
    Business
    Dive-in
    We develop deep industry knowledge in business-focused talks with our clients.
    2
    Insight Development
    To enrich this knowledge with customer insights, we hold our own regular focus groups.
    3
    Intent Overlap
    We align these insights with the client’s business challenges to identify the most promising design briefs.
    4
    Journey Map Design
    For every design job, we start by defining the customer journey across touchpoints.
    5
    Prototyping Stage
    We prototype with various levels of granularity, up to high fidelity wireframes (final layout and content).
    6
    Prototype Evaluation
    Every prototype is tested on real customers and the findings are implemented.
    7
    Touchpoint Design
    We work within design systems that reduce design delivery times by up to 45 %.
    8
    Technology Implementation
    Our headless technology allows implementation without vendor lock-in risk.
    9
    CRO & Evolution
    Complex business evaluation is a starting point for new hypotheses and design proposals.
    See How It Works in Real Life